They can’t fix it, so they’ll just ignore it. After many emails, their tech support trying to send patch files that won’t upload, they have now stopped responding to emails altogether. Different cameras at different times, until we are down to only being able to view one camera out of the eight installed. The streaming will randomly drop out from various cameras, one by one, within a day or two.

We would have returned system the first week if we hadn’t spent $700 to have it installed after the $400 equipment purchase (8 cameras, 2T dvr). Trying to work with tech support, who are literally located in China so there is a full day or two in between emails, is absolutely ridiculous. The cameras themselves work fine but the streaming to app so you can view remotely is non-existent. We have spent the last several MONTHS trying to get the app to work properly.

Horrible app! I would give it ZERO stars if allowed. Secondly, not spending money on a new cable when NVR is still getting power. First, removing the hard drive voids the warranty. They now want us to REMOVE the hard drive, buy a new power cable, Test the power source, reinstall hard drive, send a video if still not working. They have put us through multiple steps to try and fix it on our end, such as downloading a file and then using usb to 'upgrade' it to our system. Horrible customer service from China and WILL NOT HONOR WARRANTY!!!! We are still within our 2 year warranty and on recorder and it has fried. MAKE SURE YOU PAY ATTENTION TO THOSE 5 STAR REVIEWS POSTED DEC 18-DEC 21ST FROM CHINESE USERS - ALL FAKE FAKE FAKE FAKEĮdit on May 2020. This company and its employees should be absolutely ashamed of themselves for creating such garbage products and apps!! PAY THE RESTOCK FEE, THIS GARBAGE ISNT WORTH IT!!! Don’t buy this trash! If you did, return it if it’s not too late. So now the app is absolutely useless completely!!Īlso, the picture quality in the app for the only feature that works (live view) is extremely dark even though it doesn’t appear that way on the monitor at the house. ITS BEEN LIKE THIS FOR DAYS AND DAYS NOW!!!! Obviously something on their end that they just don’t care enough to have fixed. Every single one, EVERY SINGLE ONE doesn’t work!!įast forward to today. If the system restarts which it does randomly for no reason, it will not work because you have to log into the system before it’ll let this USELESS app work.Įvery single other feature doesn’t work. ALMOST NOTHING!!!!! USELESS!!! About the only thing you can do with it is watch Live on your cameras…but only sometimes. I would’ve been better off setting my cash on fire! ONE STAR IS TOO HIGH OF A RATING. I really wish I could somehow get my $250 back. I can’t tell you how much I HATE this app and this security system. I REPEAT DO NOT EVER BUY ZOSI PRODUCTS EVER FOR ANY REASON!!**** ****BUYER BEWARE : DO NOT BUY ZOSI SECURITY SYSTEMS.

Zosi smart app and zosi view app